Refund policy

Return & Refund Policy

At HOLOS Tiles, we want you to be happy with your purchase. If you need to return an item, please review the conditions below before arranging a return.

Returns

Returns may be requested within 30 days of delivery. Products must be unused, unopened, in their original packaging and in a condition suitable for resale.

Customers are responsible for arranging and paying for the return of unwanted goods unless the item supplied is faulty, damaged or incorrect.

We recommend keeping tiles securely packaged and, where applicable, returned on their original pallet to minimise the risk of damage during transport.

Refunds

Once returned goods have been received and inspected, approved refunds will be processed to the original payment method.

Please allow approximately 5–7 working days for the refund to appear, depending on your payment provider.

Original delivery charges and return transport costs are generally non-refundable unless the product supplied was faulty or incorrect.

Damaged or Incorrect Goods

Please inspect your order as soon as it arrives.

Any shortages, visible damage or incorrect items should be reported to HOLOS Tiles within 48 hours of delivery, together with photographs where possible.

If goods arrive damaged, we may arrange a replacement, refund or another suitable resolution depending on the circumstances.

Tile Shade and Batch Variation

Tiles are manufactured from natural and ceramic materials, and slight variations in shade, texture, pattern and calibre may occur between production batches.

We strongly recommend checking all tiles before installation and ordering sufficient quantity for the complete project, including an allowance for cutting and wastage.

Once tiles have been installed, we may not be able to accept claims relating to shade, appearance or batch variation.

Installed or Used Products

Products that have been installed, cut, fixed, altered or used cannot normally be returned unless they are proven to be defective.

Samples

Tile samples may differ slightly from full-size tiles or later production batches and are intended to provide an indication of colour, finish and texture.

How to Request a Return

Please contact HOLOS Tiles before sending any products back so that we can provide the appropriate return instructions.

Do not send goods back without prior confirmation.

This keeps the useful tile-specific protections the competitor uses—especially around inspection, returns and batch/shade variation—without copying their wording.